Are installments available on credit cards?
According to the law, installment payments cannot be made for the purchase of jewellery products in the form of printed or bullion.
What are the cancellation and refund conditions?
Gold and silver prices are updated according to changes in the commodity exchange. It is considered a definite order and cannot be cancelled or returned for any reason. In case of a manufacturing defect in the product, it will be replaced with a new one.
Why do the prices of products change?
Gold and silver prices are updated according to changes in the commodity exchange. You can follow the prices updated every minute on our website.
Why is there a price difference when we buy products from your website and from a jeweler?
The price difference between the jeweler and our website for the products sold is the service fee resulting from the difference in payment by credit card, invoice and VAT.
What can I do if I find the product missing after receiving the package?
Your orders are prepared by recording all processes with high-resolution cameras during packaging. When you receive your order; you must check your package in an environment where the shipping officer cannot see it, and if you detect any deficiencies, you must have the shipping officer prepare a report.
Can you ship worldwide?
Yes, we can ship worldwide.
